SERVICE DEPARTMENT

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Compass Water Solutions® (Compass®) is dedicated to providing the best service and support possible – on a moment’s notice. Our expert technicians can assist you with a complete range of activities including bilge design & layout, installation supervision, start-up & commissioning services, and onboard repair.

Wherever your vessel is located around the world, you are always within reach of Compass® for emergency parts and service. We are represented by factory trained professionals with years of experience who possess the necessary certification to work on marine and offshore applications (TWIC, HUET & BOSIET, Safe Gulf orientation, RGIT Montrose, BP License). These dedicated individuals are ready to assist you on 24-hour notice. Regional Service Centers are located at major ports in Europe, Asia and North and South America.

Available services include:

  • Start-Up and Commissioning Services
  • Conduct commissioning work and installation supervision on new build and retrofit units
  • Provide on-site training for crew and operators
  • Performance tuning to ensure optimum system operation
  • Oil Content Monitor (OCM) inspection
  • Bilge water analysis
  • International Oil Pollution Prevention (IOPP) and/or US Coast Guard Survey assistance
  • Troubleshoot your Compass Water Solutions oily water separator and fresh water generator
  • Technical support over email and phone – 24 hours a day
  • On-site service calls to troubleshoot and make the unit fully operational
  • Repairs on all Compass Water Solutions oily water separators and AQUA-SEP fresh water generators
  • Conduct SPIR-O-LATOR Membrane cleaning
  • On-site repairs & recalibration of Oil Content Monitor
  • Annual Service Contract for CWS oily water separators and fresh water generators
  • Routine inspection and maintenance of units
  • OCD upgrade – where applicable
  • Service exchange on OCD monitors
  • Conduct repairs and recalibration on RiverTrace® Engineering oil content monitors, type: OCD 1, OCD 1M, OCD 2M, OCD CM and SmartCell™
  • HF Scientific BA-1, BA-100 and OCA-1 type oil content detectors

Compass® offer annual service contracts for our ULTRA-SEP™ & HELI-SEP™ Oily Water Separators in addition to our AQUA-SEP™ Reverse Osmosis Systems

Compass Water Solutions is committed to helping you reduce compliance risks by servicing your vessels oily water separators and other critical equipment, satisfying expanding environmental regulations — and thereby avoiding significant penalties for non-compliance.

For service information or to request a quote: This email address is being protected from spambots. You need JavaScript enabled to view it.